GENERAL

Please send us an e-mail to info@juchheim-methode.de and also let us know your full first and last name under which you have registered as a customer with Juchheim - then we can search for your brand ambassador in the system.

Please contact your personal brand ambassador first before contacting the head office. This way, most questions can be clarified quickly and easily.

You can reach the head office/customer service as follows:

- By telephone on 089 - 64 91 3350
- from Mon.-Thurs. 9.00 a.m. to 3.00 p.m. and Fri. from 9.00 a.m. to 1.00 p.m.
- or by e-mail: info@juchheim-methode.de

Please state your order/invoice number and customer number or brand ambassador ID number in the subject line of all correspondence (letter, e-mail) and as the reason for payment

ORDERS & RETURNS

Information on revocation for customer orders can be found here

After submitting your order in our online store, you will automatically receive a confirmation e-mail containing all the important information about your order. There you will also find a note on your chosen payment method. When paying in advance, please ensure that the invoice amount is transferred promptly. If you have not received this e-mail, please check the e-mail address you entered and your SPAM filter. You can also find your order details in your customer account at any time.

As soon as your parcel has left our warehouse, you will receive an e-mail with the consignment number and a link to the parcel tracking system, which you can use to track your delivery.

You can only order from us via our online store. For your own safety, orders by telephone, fax or e-mail cannot be considered. You are welcome to order in person from your brand ambassador.

We have opted for the fastest possible processing between your order and our logistics department so that you can benefit from particularly fast shipping. For this reason, it is unfortunately not possible to make subsequent changes to your orders or cancel them.

No, there is no minimum order value for orders.

Please log in to the online store with your login data. Under "My account" -> "Orders" you will see an overview of your orders and the current status.

This is very annoying, but rarely happens. In the case of complaints, we require photos and the reason for the complaint by e-mail in advance. Please also provide us with your customer and order/invoice number.

The faulty product must be returned to us. As soon as the product arrives at our premises, we will endeavor to process your complaint as quickly as possible and to your satisfaction.

PAYMENT

If you use prepayment/advance bank transfer as payment, please check the order number and the amount before making the transfer. If the order number is incorrect or the amount transferred is too low, shipping will not be possible and will cause considerable additional work and a delay.

Please send us an e-mail to info@juchheim-methode.de. We need as detailed a description of the problem as possible, as well as the relevant order number. A screenshot is also helpful in finding a solution.

Unfortunately, PayPal excludes any cannabis goods in its terms and conditions. Therefore, an order containing CannaPur (or similar products) cannot be paid with PayPal. Please use one of our other payment options.

If you have paid twice by mistake, just send us a short e-mail. Please write to info@juchheim-methode.de and send us your correct bank details (account holder, bank name, IBAN and BIC). Please also let us know the payment method and the date of the payments so that we can trace the case in the best possible way. The refund will be made minus a processing fee of €10.00 incl. VAT.

Please note that your credit cards must comply with the current, legally prescribed security standard (3D-Secure) for e-commerce. Please contact your bank or the issuer of your credit card if your card does not yet have the required security features.

SHIPPING & DELIVERY

The delivery period is 7 working days, for shipments abroad 14 days, whereby working days are Monday to Friday, with the exception of public holidays. The delivery period begins on the day after your payment order has been issued, i.e. payment via PayPal, credit card (via VR Payment) or a transfer order has been issued to your bank. In the case of a purchase on account or payment by installments, the delivery period begins with the conclusion of the purchase contract.

After submitting your order in our online store, you will automatically receive a confirmation e-mail containing all the important information about your order. There you will also find a note on your chosen payment method. When paying in advance, please ensure that the invoice amount is transferred promptly. If you have not received this e-mail, please check the e-mail address you entered and your SPAM filter. You can also find your order details in your customer account at any time.

As soon as your parcel has left our warehouse, you will receive an e-mail with the consignment number and a link to the parcel tracking system. You can use this to track your delivery.

The cost of delivery varies depending on the country. You can find an overview of the shipping costs here

This is very annoying, but rarely happens. In the case of complaints, we require photos and the reason for the complaint by e-mail in advance. Please also provide us with your customer and order/invoice number.

The faulty product must be returned to us. As soon as the product arrives at our premises, we will endeavor to process your complaint as quickly as possible and to your satisfaction.

It is always annoying when an ordered parcel is lost - but fortunately this only happens very rarely. Please send us an e-mail to info@juchheim-methode.de and let us know your customer and order number. We will use the order number or consignment number to check the whereabouts of the parcel and discuss the next steps with you.

OUR PRODUCTS

Unopened cosmetic products have a shelf life of 3 years, after opening they have a shelf life of 1/2 year.

For many of our products you will find the ingredients on the product page. We regularly add ingredients to our product descriptions. Please understand that we cannot provide a detailed list of ingredients for every product. You can also find an overview of the ingredients on each product label or on the outer packaging.

In exceptional cases (e.g. due to a supply bottleneck in production), a product may be sold out. Please be patient. Your desired product will be available again shortly.